Professional Technology Distribution Across New Zealand
Shipping and delivery
Digital World provides nationwide shipping and delivery support across New Zealand. Orders are dispatched through trusted freight partners for residential, commercial, and project-based requirements.
Shipping and dispatch
Most orders are processed within 24 hours, then collected by one of our freight partners for delivery. Delivery timeframes may vary depending on product availability, destination, freight schedules, and other factors outside of our control.
Estimated Delivery Timeframes
Delivery timeframes are estimates only and may occasionally vary during peak periods or due to freight and supply chain delays.
Shipping Charges
Shipping charges are calculated based on destination, parcel dimensions, and freight requirements. The most suitable and cost-effective freight option will be used unless otherwise requested.
Warehouse collections
Warehouse collections are available during warehouse operating hours:
Monday to Friday: 9:00am – 2:00pm.
Unit 17/16, The Workshops
14 Harrison Road
Mount Wellington, Auckland 1060
New Zealand
Please contact our team prior to collection to confirm product availability and collection arrangements.
International Shipping
International shipping may be available on request for selected products and project orders. Please contact our team to discuss availability, freight options, and delivery requirements.
Commercial and Project Orders
Digital World supports commercial installations, integrators, resellers, and project-based supply across New Zealand. For larger or time-sensitive orders, our team can assist with product availability, freight coordination, and delivery planning.
Backorders and Product Availability
If a product is temporarily unavailable or on backorder, our team will advise an estimated availability or dispatch timeframe where possible. Customers may choose to substitute the product, keep the order on backorder, or cancel the order prior to dispatch. Refunds for cancelled orders are typically processed using the original payment method.
Returns and Claims
If there is an issue with an item you have purchased, please contact our team directly so we can assist as quickly as possible.
Returns for change-of-mind purchases are generally requested within 7 days of delivery and may be accepted subject to product condition, packaging, and supplier approval where applicable. Items should be returned in original condition and packaging wherever possible.
Please contact our team before returning any item to confirm return eligibility and return arrangements.
Please note that some special-order, non-stock, software, commercial, or opened items may not be eligible for return unless faulty, damaged, or supplied incorrectly.
Commercial and project-based orders may be subject to different return conditions depending on supplier terms and product type.
Nothing in this policy limits your rights under applicable New Zealand consumer laws.
