Shipping & Delivery
How long does delivery take within New Zealand?
Delivery times depend on your location: Auckland typically 1-2 business days after dispatch, Christchurch and Wellington 2–3 business days, and regional areas 2-5 business days. Most orders are processed within 24 hours before being handed to our freight partners. Timeframes may vary during peak periods or due to freight delays. Full shipping policy
How much does shipping cost?
Shipping charges are calculated based on your delivery destination, parcel dimensions, and freight requirements. We use the most suitable and cost-effective freight option available unless you request a specific courier or service.
Can I collect my order from your warehouse instead of having it shipped?
Warehouse collections are available Monday to Friday, 9:00am-2:00pm, at Unit 17/16, The Workshops, 14 Harrison Road, Mount Wellington, Auckland 1060. Please contact our team before collection to confirm product availability and arrange a time.
Do you ship internationally?
International shipping may be available on request for selected products and project orders. Contact our team to discuss availability, freight options, and delivery requirements for your destination.
What happens if a product I ordered is on backorder?
If a product is temporarily unavailable, our team will advise an estimated availability or dispatch timeframe where possible. You can choose to substitute the product, keep the order on backorder, or cancel before dispatch. Refunds for cancelled orders go back to your original payment method.
Orders & Payment
Are prices on the website GST inclusive or exclusive?
All prices shown on digitalworld.nz are exclusive of GST and displayed in New Zealand Dollars. GST, other taxes, and freight/insurance charges (where applicable) are added at checkout or on your invoice.
What payment methods do you accept?
At checkout you can pay by Credit/Debit Card (Visa, Mastercard, Amex), Apple Pay, Google Pay, or Link. If you have a trading account with us, you can also select the Purchase Order option: enter your PO number and we’ll either send an invoice for payment or ship on account terms, depending on your existing arrangement with us.
Can I cancel or change my order after placing it?
Contact our team as soon as possible. Orders can generally be adjusted before dispatch, subject to confirmation. Please note that cancelling a confirmed order may incur a 10% restocking fee to cover costs already incurred in processing and delivery.
Do quotes have an expiry date?
Quotations are valid for acceptance for 30 days from the quotation date. Accepting a quote within this window constitutes a confirmed order.
Returns & Warranty
What is your returns policy for change-of-mind purchases?
Return eligibility for change-of-mind purchases varies depending on the product type, supplier requirements, and item condition. Please contact our team before returning any item so we can confirm the options available for your specific order. More about Returns and Claims read here.
Are all products eligible for return?
Some special-order, non-stock, software, commercial, or opened items may not be eligible for return unless they are faulty, damaged, or supplied incorrectly. Nothing in our policy limits your rights under New Zealand consumer law.
My product arrived faulty or damaged. What do I do?
Contact our team directly as soon as possible so we can assist quickly, and please include clear photos (or a short video) of the fault or damage along with your order number. This lets us run a preliminary assessment and speed up the resolution. Please inspect goods on receipt: notify us of any defects within 5 days of receipt, as this is the window for us to arrange a repair, replacement, credit, or refund.
What warranty do your products come with?
Products supplied by Digital World come with a minimum 12-month warranty against faults in design, materials, or workmanship, provided the product has been used within its design specification and is returned freight-paid to our premises within the warranty period. This is a stronger baseline than the standard 12-month cover typical across NZ and Australia. Many of our supplier brands go well beyond this: Russound backs select volume controls and IC/IW in-ceiling speakers with a limited lifetime warranty, and speaker selectors, impedance-matching devices, and OutBack outdoor speakers with a 10-year limited warranty. Exact terms vary by product and brand – check the product page or ask our team to confirm the warranty period before you buy.
Trade Account
How do I get a trade or wholesale account?
Complete the Apply for Trade Access form on our Trade & Wholesale Access page. This is open to installers, integrators, electricians, retailers, and project-based businesses, and our team will follow up once your application is reviewed.
What do trade partners get access to?
Approved trade partners may receive trade pricing, stock visibility, project and product support, supplier and product updates, training opportunities, and nationwide supply across New Zealand.
How do I apply for a credit account?
Contact our team at [email protected] to request a credit account application. We’ll send you the relevant documentation to complete for review.
What are the payment terms for trade/credit account customers?
Invoices are due in full by the 20th of the month following the invoice date, unless otherwise agreed in writing. Late payments accrue interest at 1.5% per month, calculated daily.
Orders, Freight & Project Supply
Do you support commercial and project-based orders?
We support installers, integrators, resellers, and project-based supply across New Zealand, and can assist with product availability, freight coordination, and delivery planning for larger or time-sensitive orders.
Can you ship directly to our client’s site without any paperwork or company branding showing?
We can arrange blind/discreet shipping on request, so no invoice, packing slip, or Digital World branding is visible to your end client. Just let us know this is required when placing your order, and we’ll arrange delivery accordingly.
Products & Brands
What brands does Digital World distribute?
We are the New Zealand distributor for Russound, Milesight, Kordz, Earthquake Sound, ArtSound, Resi-Linx, Techlogix, Global Caché, and Arco, covering multi-zone audio, CCTV/IP cameras, HDMI/AV distribution, and structured cabling. Browse all brands
Do you provide spec sheets and installation documentation for products?
We include product documentation on our website wherever possible, and can supply any additional spec sheets, manuals, or installation guides you need on request. Just get in touch with our team with the product details.
Can I get pre-sales technical support for a custom install project?
Our team is happy to help with technical questions, product selection and system design, compatibility checks, and training on our product ranges. Reach out to [email protected] or call 021 278 5151 and we’ll work through your project requirements with you.